Returns & Exchanges

 

If for any reason you are dissatisfied with a purchase, we will assist you with a prompt refund or exchange, given that it abides by our return and exchange policy.

 

 RETURNS CONDITIONS

Valentine-secret.com accepts returns of unused items by mail within 14 days from the date of shipment. Items must be in original selling condition with all tags attached.

No returns will be accepted for any of the following:

1. Incomplete, damaged, worn, altered and washed returns or anything Valentine Secret reasonably believes has been used

2. Briefs, bodysuits and swimsuits that have been tried on in direct skin contact

3. Hosiery items if their package has been opened

4. Any personalized or monogrammed items

5. Items purchased with a discount or during seasonal sale periods. These are final sale.

 We are only able to accept merchandise purchased from www.valentine-secret.com

 

EXCHANGES

Please note that we only offer size & color exchanges for full priced items at www.valentine-secret.com.

If the chosen substitute size/color is not in stock, we will contact you to confirm a refund. For alternative items, a new order must be placed.

Please follow the standard returns procedure to return the items you do not wish to keep and place a new order for the replacement item.

 

HOW TO RETURN YOUR PURCHASE

Return packages should be shipped prepaid through a traceable method such as JNE, TIKI, J&T, Pos Indonesia and those shipping costs are non-refundable.

Please return the item(s) specifying the reason you are returning the product, refund or exchange to:

 

Marketing Office

Wisma Indocement 22nd floor

Jend. Sudirman Kav. 70-71

Jakarta Pusat

 

RECEIVING YOUR REFUND

On receipt of the returned goods, every effort will be made to ensure a prompt refund.

Returns are processed within 14 days, but usually a lot quicker.

 

A confirmation email will be sent once your return has been processed and the refund has been credited to your original payment method.

Please note, refunds will be credited only to the original credit card that was used.

 

Valentine Secret reserves the right to refuse the return/exchange of any merchandise that does not meet our return condition requirements.

 

For any additional questions regarding our return policy email us at contact.us@valentine-secret.com