PAYMENT & DELIVERY

 

 DELIVERY DETAILS

  • As soon as your order has been dispatched you will receive an email with the tracking number. You can track your shipment at www.jne.com
  • Delivery times cannot be guaranteed but your order will be delivered between 8am – 5pm WIB Monday – Friday.
  • If no one is available to accept and sign for the parcel at the delivery address JNE will try to deliver the package one more times.
  • After two attempted deliveries, your order automatically will be cancelled
  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
  • Our delivery time starts from the moment an order is accepted and may include a 24 hour period where your items will be processed and dispatched by our warehouse.
  • During Sale and busy times this period may be extended to 48 hours due to the volume of orders.

 

 Delivery Information

At this time, delivery is available in Indonesia only. For International Deliveries or special orders, please contact us via email at contact.us@valentine-secret.com.

 

Your order must be received and clear credit authorization by 10:00 a.m. EST to be processed the same day. Orders received and/or processed after that time will be processed the following business day.