Frequently Asked Questions (FAQ)

 

MY ACCOUNT

WHY SHOULD I CREATE AN ACCOUNT ?

Creating an account is not required and you can shop the site without registering.

However, creating an account gives you access to special benefits including:

  1. Fast sign in & Easy Checkout
  2. Ability to keep items in your shopping cart for up to 24 hours, even if you do not complete your order
  3. Wishlist functionality
  4. Save your address and payment details for quicker shopping next time
  5. Receive Valentine Secret newsletters informing you of Valentine Secret news, events and limited sales & offers

 

DOES REGISTRATION INVOLVE PARTICULAR OBLIGATIONS ?

No, registration carries no obligations and/or charges.

 

WHAT SHOULD I DO IF I FORGET MY PASSWORD ?

 Don’t worry if you forget your password, we are here to help!

Simply go to the LOGIN page and click the ”FORGOT YOUR PASSWORD?” link.

Insert your email address and click SEND. You will receive an email with your User name and Password.

 

PLACING ORDERS

HOW DO I GO ABOUT BROWSING THE SITE AND LOCATING THE PRODUCTS I WANT?

  1. Use the links in the top navigation (i.e. SHOP, SALE) to help you find what you are looking for.
  2. You can also utilize our search engine to find a product by collection, category, size and/or color.
  3. Our navigation will follow you throughout your customer journey to facilitate your shopping experience.
  4. After clicking into a product page, select your desired color and size. Click the “ADD TO CART” button.
  5. To review items in your cart, click the shopping cart icon on the top right of your screen
  6. Click the “PROCEED TO CHECKOUT” button, where you will complete your purchase on our One-Step Checkout page

 

WHAT CREDIT CARDS CAN I USE TO PLACE AN ORDER?

The following credit cards are accepted for payment at www.valentine-secret.com: MasterCard and Visa.

All orders are subject to review and Valentine Secret reserves the right to request additional identification information.

If we are unable to process your credit card payment, please check to ensure that you have entered the correct card number

and expiration date, and that the billing name and address you entered match your credit card statement exactly.

If the problem persists, please contact your credit card company.

 

Your credit card will not be charged until your order has been shipped.

A copy of your order will be included with your shipment.

 

HOW CAN I BE SURE THAT THE DATA ON MY CREDIT CARD WILL BE PROTECTED?

Valentine Secret has partnered with Midtrans, a leading provider of credit card services, to ensure the highest possible

service and security. All your financial details (credit card number, expiry date, etc.) will be received and processed only by

Midtrans’ secure servers. Neither Valentine Secret nor any other party may access this system and thereby obtain your details.

For more information, go to Payment Information section on this page.

 

WHEN WILL THE PURCHASE BE DEBITED ON MY CREDIT CARD ACCOUNT ?

The debit should appear on your credit card statement from 1-7 days after you purchase,

depending on your credit card provider.

 

DO I HAVE TO PAY ANY EXTRA COSTS ON DELIVERY ?

Valentine Secret offers several different delivery options for your convenience.

Delivery times & cost will be determined by the shipping address and method you enter during checkout.

 

CAN I FIND OUT THE DELIVERY STATUS OF MY ORDER ?

Yes. Once your order has left our warehouse, you will receive an e-mail specifying your tracking number.

 

WHAT HAPPENS IF THERE IS NO-ONE AT HOME TO TAKE DELIVERY OF MY PACKAGE ?

Our courier will attempt to deliver your package two times. If no-one is found to take delivery after the second attempt,

the product will return to us and automatically your purchase will be cancelled.

Valentine Secret is not responsible for any loss or damage to this package once it has left our facility.

 

CAN I GET A GIFT SENT TO ANOTHER ADDRESS ?

Yes, customers are able to add gift options and enter a separate shipping address during checkout.

Alternatively, customers can contact us by email for further assistance or additional questions.

 

 PRODUCT INFORMATION

 PRODUCT DISPLAY

Valentine Secret has endeavored to optimize the accuracy of all product images and colors featured on the site as much as possible.

However, the display of product colors depends significantly on the user’s computer monitor and Valentine Secret cannot guarantee the level of accuracy

achieved on every individual user’s monitor.

 

 PRODUCT AVAILABILITY

As some of our products are produced in limited quantities and may run out of stock, we constantly update the site with the latest product availability.

Although we cannot always guarantee the availability of all products, our Customer care team would be happy to assist you if you are looking for a particular

product and cannot find it on our site.

Email: contact.us@valentine-secret.com

 

 HOW TO MEASURE

 We recommend wearing a non padded bra and holding ones arms straight down at their side while measuring.

 

STEP 1.

MEASURE FOR BAND SIZE

This is the circumference around your rib cage.

Holding a measuring tape parallel to the ground, measure around your rib cage directly under your bust after exhaling.

Round the measurement to the nearest whole number.

If the measurement is even numbered, add 4″ to obtain your band size.

If the measurement is odd numbered, add 5″ to obtain your band size.

 STEP 2.

MEASURE FOR CUP SIZE

Keeping the measuring tape parallel to the ground, measure at the fullest part of your bust.

Round the measurement to the nearest whole number.

 STEP 3.

CALCULATE YOUR BRA SIZE

Subtract the band size measurement from the cup size measurement.

For every inch in difference the cup size goes up one size starting at A for one inch difference.

EXAMPLE:

  • Step 1: if your rib cage measurement is 30″ add 4″ to determine a band size of 34″
  • Step 2: cup size measurement is 36″ Bra size = 34 B

 

 MAILING LIST REQUEST

 Please sign up for our newsletter to be among the first to receive updates on Valentine Secret new collections, sales and special events.

To subscribe, enter your email address in the field provided under the “SUBSCRIBE” section of our footer. Click RIGHT ARROW to complete the process.

We will be happy to add you to our mailing list!